Refund policy
Return & Refund Policy
At Aoulnek, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
Return Eligibility
To qualify for a return, your item must:
- Be unused and unwashed.
- Be in its original condition.
- Include all original tags and packaging.
- Be accompanied by proof of purchase.
Non-Returnable Items
Returns will not be accepted for:
- Used or washed items.
- Damaged items caused by misuse.
- Products without original tags or packaging.
- Gift cards (if applicable).
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Exchange Policy
We offer exchanges for defective, damaged, or incorrect items, subject to product availability.
Return Shipping
Customers are responsible for return shipping costs unless the item received is incorrect or defective.
Contact Us
For return or refund requests, please contact us at: